Privacy Policy

Who we are

Our website address is: https://soulpamper.co.uk/

OUR CONTACT INFORMATION

DATA CONTROLLER REGISTERED WITH ICO: Nadia McArthur Telephone: 07543556101
Email: nadia@soulpamper.co.uk
What personal data we collect and why we collect it

Contact forms

When contacting us you may choose to provide us with information that is considered personal data. The term “personal data” as used in this Policy refers to information such as your name, email address, mailing address, telephone number, or any other data that can be used to identify you.
If you subscribe to our newsletter (coming soon), your data will be used to supply you with news, special offers and promotions – you may opt out of this at any time and we will remove your details from our mailing list.
If you only provide your personal data to make an enquiry, your information will be kept for a period of six months but will NOT be used for marketing purposes.
You are NOT required to provide any personal information to browse the public areas of this website. The term “website” means this website only.

Cookies

Cookies are small pieces of information that are stored on your mobile phone, tablet or computer when you visit a website. We use cookies to make our website and services work better for you and we recommend that you leave your cookies switched on.

STRICTLY NECESSARY COOKIES – are those needed for our website applications or services to work properly, enabling us to provide the best service to you.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We keep a record of traffic data which is automatically logged by our servers, such as your internet Protocol (IP) address, device information, the website that you visited before ours and the website you visit after leaving our site. We also collect some site, application and service statistics such as access rates, page hits and page views. We are NOT able to identify any individual from traffic data or site statistics.

WHO WE SHARE YOUR DATA WITH

Third PARTY VENDORS – at times this website will contain links to the website of a third-party vendor we have authorised to carry out services on our behalf. For payment processes you will be directed to SUMUP, website address https://www.sumup.co.uk. You will know that you are on a third-party vendor’s website because it will look different and the address bar on your browser will change. At the time we select third-party vendors, and periodically thereafter, we do our best to ensure that their data protection policies meet the same standards as our own. If you have any questions about third-party vendor’s policies,

PLEASE SEE THE PRIVACY POLICY LISTED ON THEIR WEBSITE.

As operator of SOCIAL MEDIA pages, we have entered into agreements with Facebook that define terms for use of the Facebook and Instagram pages. These are based on the Facebook Terms Of Service and their Other Terms And Policies listed.

We also receive anonymous, collected statistics about visitors to our social pages through Facebook Insights (https://en-gb.facebook.com/policy). This helps us to understand how people are interacting with our posts and to improve content for our followers. There are six possible lawful bases for this: consent, contract, legal obligation, vital interests, public task and legitimate interest.

YOU MAY WITHDRAW CONSENT AT ANY TIME BY CHANGING YOUR FACEBOOK AND INSTAGRAM SETTINGS.

HOW LONG WE RETAIN YOUR DATA

If you choose to book an appointment, in order to give professional holistic treatments, we will need to gather and retain potentially sensitive information about your health via CONSULTATION FORM. This will either be emailed to you, and returned by you in encrypted email, or given to you in person.

We will only use this information for the purpose of providing holistic treatments and associated recommendations concerning aspects of health and wellbeing which we will offer you.

LAWFUL BASIS FOR HOLDING AND USING CLIENT INFORMATION –

As a full member of the Association of Reflexologists, we abide by the AoR strict Code of Practice and Ethics for ALL holistic treatments provided. The lawful basis under which we hold and use your information is:

a) legitimate interest ie our requirement to retain the information in order to provide you with the best possible treatment options and advice

b) for ‘claims occurring’ insurance and law regarding children’s records

As we hold special category data (ie health related information) the Additional Condition under which we hold and use this information is: for us to fulfil our role as health care practitioner bound under the AoR confidentiality as defined in the AoR Code of Practice and Ethics and our insurance company poilicy.

We will NOT share this information with anyone, other than required for legal purposes, without explaining why it is necessary and getting your explicit consent.

We will retain your information for 7 years for ‘claims occurring’ insurance purposes (children’s records to be kept until the child is 25.

How we protect your data

We are committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.

We will contact you using the contact preferences you give me in relation to:
appointment times, treatment/health information and special offers/promotions – you can update your preferences at any time.

What data breach procedures we have in place

GDPR gives you the following rights:
to be informed, have access to, rectify, erase, object to or restrict processing of personal data,. You have the right to lodge a complaint with Information Commissioner’s Office if you feel your details are incorrect or if they are not being used in a way that you have consented to.

Full details of your rights can be found at https://ico.org.uk